After we receive your sex doll order, it may be shipped within 2 hours. So, please make sure that all information on the order is correct before payment. Since the shipping cost of our sex dolls is very expensive, once the goods are shipped, it cannot be cancelled or replaced. If you want to cancel your order but we have started processing it but it has not shipped, you will be charged a 5% cancellation fee to cancel the order, which will be deducted directly from the refund.
Used sex doll nonreturnable and nonrefundable.
Defective or damaged sex doll must be reported within 12 hours of receipt of items.
No refunds will be given if the original packaging is damaged or discarded by you, as the doll will be damaged during the return shipping;
The pictures displayed on our website are using different makeup and different clothes will make doll's look different. The most important thing is that everyone has different aesthetic standards. Our doll package contains basic makeup and clothing, if you think she is different from the picture and ask for a refund, we will not accept it.
Due to the particularity and privacy of sex dolls, we will not offer any replacements or refunds unless the item arrives damaged, which is standard in the sex doll industry.